Rental Rules & Policies
Please read and understand our rental policies to ensure a smooth and enjoyable experience. These rules help us maintain our premium service standards.
Driver Requirements
Minimum age 21 years with valid driving license. International licenses accepted. Clean driving record required. License must be valid for at least 1 year. All bookings require mandatory upload of: Facial photo, Driving License (both sides), and National ID Card (both sides).
Booking & Payment
Advance payment required. Cancellation allowed 24 hours before pickup for full refund. Payment accepted via cash, card, or online transfer. Booking confirmed after payment receipt.
Vehicle Condition
Vehicles must be returned in the same condition as received. Fuel level should match the pickup level. Damage inspection occurs upon return. No smoking or pets allowed inside the vehicle.
Late Returns
Late returns are charged at hourly rate. Extra day charges apply after 2 hours delay. Contact us for extension approval. Early returns may qualify for partial refund based on unused time. All return times must be confirmed in advance.
Insurance & Liability
Basic insurance included. Damage waiver available as add-on. Driver responsible for fines and violations. Comprehensive insurance recommended for long rentals.
Restrictions
No off-roading allowed. Speed limits must be followed. Restricted areas prohibited. Alcohol consumption strictly forbidden during rental period.
Refueling Policy
Vehicle must be returned with the same fuel level as when rented. Refueling charges apply if returned with less fuel.
Allowed
Not Allowed
Important Notes
- •All rentals include 24/7 roadside assistance
- •GPS tracking enabled for safety and security
- •Discount available for rentals over 7 days
- •Early bird special: 10% off for bookings 7+ days in advance
Have Questions?
Our support team is available 24/7 to answer any questions about our rental policies.