Important Information

Rental Rules & Policies

Please read and understand our rental policies to ensure a smooth and enjoyable experience. These rules help us maintain our premium service standards.

Driver Requirements

Minimum age 21 years with valid driving license. International licenses accepted. Clean driving record required. License must be valid for at least 1 year. All bookings require mandatory upload of: Facial photo, Driving License (both sides), and National ID Card (both sides).

Booking & Payment

Advance payment required. Cancellation allowed 24 hours before pickup for full refund. Payment accepted via cash, card, or online transfer. Booking confirmed after payment receipt.

Vehicle Condition

Vehicles must be returned in the same condition as received. Fuel level should match the pickup level. Damage inspection occurs upon return. No smoking or pets allowed inside the vehicle.

Late Returns

Late returns are charged at hourly rate. Extra day charges apply after 2 hours delay. Contact us for extension approval. Early returns may qualify for partial refund based on unused time. All return times must be confirmed in advance.

Insurance & Liability

Basic insurance included. Damage waiver available as add-on. Driver responsible for fines and violations. Comprehensive insurance recommended for long rentals.

Restrictions

No off-roading allowed. Speed limits must be followed. Restricted areas prohibited. Alcohol consumption strictly forbidden during rental period.

Refueling Policy

Vehicle must be returned with the same fuel level as when rented. Refueling charges apply if returned with less fuel.

Allowed

Multiple drivers (all must be registered)
Mileage included in package
Toll fees covered by renter
Late night pickups (with advance notice)
Extension of rental period (subject to availability)

Not Allowed

Smoking inside vehicles
Driving under influence of alcohol
Off-road driving
Racing or reckless driving
Transporting illegal goods

Important Notes

  • All rentals include 24/7 roadside assistance
  • GPS tracking enabled for safety and security
  • Discount available for rentals over 7 days
  • Early bird special: 10% off for bookings 7+ days in advance